Frequently Asked Questions
Everything you need to know about your Key Publishing fashion experience.
What is your shipping policy for international orders?
We offer worldwide shipping with tracking. Delivery typically takes 7-14 business days depending on your location and customs processing times.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend measuring a similar garment you already own and comparing it to our specifications for the best fit.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery, provided the items are in their original condition with all tags attached.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout process.
How can I track my order once it has shipped?
Once your order is dispatched, you will receive an email containing a tracking number and a link to follow your package's journey.
Are your materials sustainably sourced?
Key Publishing Ltd is committed to ethical fashion. We prioritize organic cotton and recycled materials across our seasonal collections to minimize our environmental footprint.